Policies & Procedures For Clients (COVID-19)

Please read the full page carefully! Thank You!

  • Patients and Staff members are expected to be practicing social distancing, to cancel appointments and stay home if you have any of the following symptoms: fever or chills, new cough, sore throat, runny nose, headache, sore muscles(not related to exercise) or feeling unwell, have been in contact with someone who is sick or have travelled. 
  • Patients and Staff are expected to communicate with each other if any new symptoms develop post massage therapy treatment.
  • Prior to coming to your appointment we expect you to pass a self screening tool test at http://sharedhealthmb.ca/covid19/screening-tool/
  • Please shower before your appointment, come alone and limit the amount of belongings that you bring into the clinic. You will be expected to wash your hands immediately after entering the space. Please be mindful about unnecessary touching and contact. 
  • Please wear a mask (we can provide) and practice cough etiquette.
  • We are limiting unnecessary contact before and after the massage treatment by providing paperless/contactless interactions. As of May all clients are expected to fill out a one time New Medical History / Consent form (COVID-19). This ensures accurate information and consent during the COVID-19 pandemic.
  • The pandemic has altered employment for many, if your insurance information has changed or you are a new client please fill out a new New Extended Health Benefit Assignment Form (COVID-19)
  • Please call your Extended Health provider to confirm massage therapy coverage and requirements and also to confirm that your plan allows direct billing.
  • Billing information can also be safely added to your MindBody account profile (using your browser not the App.) for convenient and contactless payment options. Click here.
  • Our waiting area is closed, and no longer have Reception. After your treatment, your therapist will sanitize the space,  submit your claim electronically (if permitted or if you have insurance) then charge the remaining balance if any to your billing information stored. A detailed email receipt will be sent once all transactions/sanitation is completed.
  • Appointment times are shortened to 45 & 60 mins only. This allows appointment staggering to ensure that 1 RMT & 1 client are in the space at the same time.

Understanding Scope Of Practice

  • In an effort to be and to remain as transparent as possible about what you may expect in receiving treatment from your Registered Massage Therapist, Anchor Massage Therapy has included herein our Scope of Practice details:
  1. Assess clients’ soft tissue condition, joint quality and function, muscle strength, and range of motion.
  2. Confer with clients about their medical histories and any problems with stress and/or pain, in order to determine whether massage would be helpful.
  3. Develop and propose client treatment plans.
  4. Massage and knead the muscles and soft tissues of the human body, in order to provide courses of treatment for medical conditions and injuries, or for wellness maintenance.
  5. Prepare and blend oils, and apply the blends to the clients’ skin.
  6. Consult with other healthcare professionals, to develop treatment plans for clients.
  7. Maintain treatment records.
  8. Provide clients with guidance and information about techniques for postural improvement, and exercises for stretching, strengthening, relaxation, and rehabilitation.
  9. Sanitize treatment tools and space.

Benefits Of Massage Therapy

  • Massage therapy decreases pain, muscle spasm, inflammation, and healing time.
  •  Massage therapy increases range of motion and flexibility.
  •  Massage therapy is an effective stress-reduction therapy.

Booking Appointments

  • Massage therapy appointments may be booked or cancelled online via our website or your smart-device/phone via the MindBody App, or email at Info@AnchorMassage.ca .

Cancelling Appointments

  • Due to the COVID-19 pandemic, we are not enforcing our Cancellation Policy. Note that this also applies to RMTs, both client and RMT are expected to cancel the appointment if any new symptoms arise, even if they are mild.
  • Please check your emails prior to your appt. incase a last minute cancellation has happened.

Arriving Late To Appointments

  • Due to the COVID-19 pandemic our waiting area is closed and we no longer provide Reception services. Please be on time. Please call us if arriving late.
  • Clients arriving late can be charged for the original reserved time of service or the appointment can be modified to a shorter service time and is at the discretion of the RMT on how to proceed.

In Case Of Illness or COVID-19 Symptoms (client & RMT)

  • New onset of any of the following symptoms require immediate appointment cancellation, self-quarantine and a phone call to Health Links-Info Sante at 204-788-8200 :  Fever > 38°C or subjective fever , cough, sore throat, shortness of breath/breathing difficulties, runny nose, muscle aches, fatigue, loss of smell or taste, headache, hoarse voice, nausea, vomiting or diarrhea for more than 24 hours.

Insurance & Direct Billing

  • When signing our Direct-Billing Authorization Form (Benefit Assignment Form) you agree that in the event that your claim(s) are declined by the insurers/plan administrator, that you are responsible for payment to the healthcare provider for any services provided .
  • Please call your Extended Health provider to confirm massage therapy coverage and requirements and also to confirm that your plan allows direct billing.

Client Confidentiality

  •  Registered Massage Therapists in the Province of Manitoba practice in compliance with the Personal Health Information Act (PHIA) in Canada, and are trustees of your healthcare details. As such, all personal information and conversations in treatment rooms are held in the strictest of confidence.

Hand Hygiene & Clinic Sanitation      (COVID-19)

  • The Anchor Massage Therapy clinic is like a medical treatment facility; therefore, all  treatment room surfaces (massage table, oil bottle, stool, counter) and contact surfaces in the space like door handles and light switches (entrance/treatment room/bathroom) are sanitized after each client. Decor is simplified for sanitation purposes.  Waiting area is closed. Linens are freshly laundered, and are changed between every client. RMTs wash their hands before as well as after every treatment, after touching spoiled linens or any contact surfaces, we practice cough etiquette and are wearing a mask during the treatment.  

Professional & Client Boundaries

  • Anchor Massage Therapy RMTs & Staff understand, respect, and adhere to all personal and professional boundary limits.

Rate Increase (COVID-19)

  • 60min / 85.00 plus g.s.t.
  • 45min / 70.00 plus g.s.t.

Client Concerns/Complaints

  • Anchor Massage Therapy maintains a comprehensive policy in regard to client complaints, concerns, or discontent. This policy is to ensure our clients feel safe, secure, well looked after, and always leaves our care happy. The RMT will complete an incident/complaint form and place it in the client’s profile, and inform Management. I encourage the client to reach out to Management or Management will reach out to them following up with a telephone call or email. The goal is to arrive at a solution to the problem together. Credit Card refunds are not available however a compensated treatment with another therapist or an account credit can be arranged.