Policies & Procedures For Patients (COVID-19)

Please read the full page carefully! Thank You!

  • Patients and Staff members are expected to be practicing social distancing, to cancel appointments (24hrs. prior to start time or a $35.00 Late Cancellation Fee will apply) and stay home if experiencing any of the following symptoms: fever or chills, new cough, sore throat, runny nose, headache, sore muscles(not related to exercise) or feeling unwell, have been in contact with someone who is sick (including household members)or have travelled. 
  • Patients and Staff are expected to communicate with each other if any new symptoms develop post massage therapy treatment.
  • Prior to coming to your appointment we expect you to pass Mb Health’s Self Screening Tool at http://sharedhealthmb.ca/covid19/screening-tool/
  • Please come to your appt. on time, alone and limit the amount of belongings that you are bringing into the clinic. You will be expected to wash your hands immediately after entering the space. Please be mindful of unnecessary touching and contact. 
  • Please wear a mask (we can provide) and practice cough etiquette.
  • You will be screened by your RMT prior to entering the space.
  • We are limiting unnecessary contact pre/post massage treatment by providing paperless/contactless interactions.
  • As of May (2020) all patients are expected to fill out a one time  Medical History / Consent Intake Form (COVID-19). This ensures accurate information and consent during the COVID-19 pandemic.
  • The pandemic has altered employment for many, if your insurance information has changed or you are a new patient please fill out a new  Extended Health Benefit Assignment Form 
  • Please call your Extended Health provider to confirm massage therapy coverage and requirements, confirming that your plan allows direct billing.
  • Billing information can be safely added to your MindBody account profile (using your browser not the App.) for convenient and contactless payment options. Click here.
  • Appointment start time staggering ensures that 1 RMT & 1 patient are in the space at the one time.

Understanding Scope Of Practice

  • In an effort to be and to remain as transparent as possible about what you may expect in receiving treatment from your Registered Massage Therapist, Anchor Massage Therapy has included herein our Scope of Practice details:
  1. Assess patients’ soft tissue condition, joint quality and function, muscle strength, and range of motion.
  2. Confer with patients about their medical histories and any problems with stress and/or pain, in order to determine whether massage would be helpful.
  3. Develop and propose patient treatment plans.
  4. Massage and knead the muscles and soft tissues of the human body, in order to provide courses of treatment for medical conditions and injuries, or for wellness maintenance.
  5. Prepare and blend oils, and apply the blends to the patients’ skin.
  6. Consult with other healthcare professionals, to develop treatment plans for patients.
  7. Maintain treatment records.
  8. Provide patients with guidance and information about techniques for postural improvement, and exercises for stretching, strengthening, relaxation, or rehabilitation.
  9. Sanitize treatment tools and space.

Benefits Of Massage Therapy

  • Massage therapy decreases pain, muscle spasm, inflammation, and healing time.
  •  Massage therapy increases range of motion and flexibility.
  •  Massage therapy is an effective stress-reduction therapy.

Booking Appointments

  • Massage therapy appointments may be booked or cancelled online, by email at Info@AnchorMassage.ca or by calling 204-415-3202.

Cancelling Appointments / Late Cancellation Fee

  • A Late Cancellation Fee of $35.00 will apply to any appt. not cancelled 24hrs. prior to appt. start time.

Arriving Late To Appointments

  • Due to the COVID-19 pandemic our waiting area is closed. Please be on time. Please call us if arriving late.
  • Clients arriving late can be charged for the original reserved time of service or the appointment can be modified to a shorter service time and is at the discretion of the RMT on how to proceed.

In Case Of Illness or COVID-19 Symptoms (Patient & RMT)

  • New onset of any of the following symptoms require immediate appointment cancellation, self-quarantine and a phone call to Health Links-Info Sante at 204-788-8200 :  Fever > 38°C or subjective fever , cough, sore throat, shortness of breath/breathing difficulties, runny nose, muscle aches, fatigue, loss of smell or taste, headache, hoarse voice, nausea, vomiting or diarrhea for more than 24 hours.

Insurance & Direct Billing

  • When signing our Direct-Billing Authorization Form (Benefit Assignment Form) you agree that in the event that your claim(s) are declined by the insurers/plan administrator, that you are responsible for payment to the healthcare provider for any services provided .
  • Please call your Extended Health provider to confirm massage therapy coverage and requirements, confirming that your plan allows direct billing.

Patient Confidentiality

  •  Registered Massage Therapists in the Province of Manitoba practice in compliance with the Personal Health Information Act (PHIA) in Canada, and are trustees of your healthcare details. As such, all personal information and conversations in treatment rooms are held in the strictest of confidence.

Hand Hygiene & Clinic Sanitation      (COVID-19)

  • The Anchor Massage Therapy clinic is like a medical treatment facility; therefore, all  treatment room surfaces (massage table, oil bottle, stool, counter) and contact surfaces in the space like door handles and light switches (entrance/treatment room/bathroom) are sanitized after each patient. Decor is simplified for sanitation purposes.  Waiting area is closed. Linens are freshly laundered, and are changed between every patient. RMTs wash their hands before as well as after every treatment, after touching spoiled linens or any contact surfaces, we practice cough etiquette and are wearing a mask during the treatment.  

Professional & Patient Boundaries

  • Anchor Massage Therapy RMTs & Staff understand, respect, and adhere to all personal and professional boundary limits.

Rate Increase (COVID-19)

  • 60min / 85.00 plus g.s.t.
  • 45min / 70.00 plus g.s.t.
  • 30min/ 55.00 plus g.s.t.

Patient Concerns/Complaints

  • Anchor Massage Therapy maintains a comprehensive policy in regard to patient complaints, concerns, or discontent. This policy is to ensure our patients feel safe, secure, well looked after, and always leaves our care happy. The RMT will complete an incident/complaint form and place it in the patients profile, and inform Management. I encourage the client to reach out to Management or Management will reach out to them following up with a telephone call or email. The goal is to arrive at a solution to the problem together.